Proven Technical Writer/IT Engineer seeks to develop clear and concise documenation for your project. Teams I work with can expect:
A clear and and confident communication style with stakeholders and subject matter experts.
A strong base of knowledge in Software and Information Technologies built through experience.
Interviews and meetings are efficient and time well spent.
Knowledge at an expert level, with writing for every level.
Experince with DITA, XML, and other structured authoring techniques and technologies.
Principal author and editor of 4 different knowledge bases using Confluence and ServiceNow.
Strong and unique ethical background offers insight into the dangers of cultural bias, idiom, and otherwise distracting or offensive language in writing for diverse audiences.
Experieced writing with a software develoment team.
Experience working in a CI/DI pipeline with remote repositories, version control, and version tracking alongside developer’s workflow. (Docs-as-Code workflow)
DITA and XML
HTML and CSS
Markdown and reStructured Text markup languages
JSON and CSV formatting
Linux, Windows, and MacOS operating systems
Computer Hardware repair
Basic Linux and Windows server administrator experience
BASH, SSH, RDP, SFTP, SCP, RAID
CentOS, Arch, and Ubuntu
Active Directory (AD)
git and GitHub
Content management systems like ServiceNow, Confluence, and AODocs
Working knowledge of Adobe Creative Cloud suite
Advanced Microsoft Word, Excel, and PowerPoint skills
Expert on G Suite Docs, Sheets, and Slides
Lucidchart and Visio diagrams
Static site generators such as Sphinx, Hugo, and Jekyll
Atlassian products like Jira, Confluence, and ServiceDesk
Technical Writing and Editing skills
Systems Administratior Runbooks
Disaster Recovery Plans (DRPs)
Standard Operating Procedures (SOPs)
Network and System diagrams
Data Dictionary for a Database.
St. Olaf College; Northfield, MN; Class of 2011; BA majoring in Greek Classics and Religion.
Pacific Lutheran Theological Seminary; Berkeley, CA; 2011-2013.
Technical Writer III at Sierra Nevada Corporation; March 2020 - Present.¶
Worked documenting our Information Security/Cybersecurity product for our US Government Customer.
Author of a user guide and data dictionary.
Created and maintained complex diagrams describing our product.
Held trainnings for our product.
Presented on new-features and improvments.
Technical Writer at KDInfotech; November 2018 - September 2020.¶
Supplied writing services for primary biotech client GRAIL Inc.
Architect of two IT Knowledge bases.
Editor/Ghost Writer of critical infrastructure documentation.
Prolific writer of end-user documentation for business wide systems.
Supplied federal compliance documentation for FDA audit.
IT Support Engineer at Twitch/Amazon; December 2016 - October 2018.¶
Authored the majority of end-user documentation.
Provided white-glove user support in person.
Worked with Remedy and Jira Service Desk for ticketing.
Administered multiple SaaS products such as Jira, Confluence, G Suite, Lucidchart, Office 365 products, and Jamf.
Worked with enterprise level directory services such as AD and LDAP.
Prepared, repaired and deployed Windows, macOS, and Linux machines.
Technical Service Representative at SmartSource Computer & AV Rentals; employed November 2014 - September 2016.¶
Organized, prepared and delivered computers and other equipment for use in conventions, trade shows & conferences.
Focused on asset management and order fulfillment.
Imaged large amounts of computers on a daily basis.
Computer Technician at American Tech, Inc; September 2013 to November 2014.¶
Provided break/fix computer services.
Performed in-depth malware removal and system cleaning on a daily basis.
Learned all the different ways a computer can fail to boot.