Pierce Devol: Technical Writer¶
Proven technical writer seeks to develop clear and concise texts through empathic documentation; A process that creates more than just documentation:
Deconstructive editing finds core elements for better understanding and content re-use.
Active listening gathers knowledge and instills confidence in both expert and audience.
Lateral thinking avoids conflicts through constructive criticism.
Research brings answers to unasked questions and respects an experts time.
Through real understanding by experts and audience, excellent independent work is enabled with minimal support.
This method of documentation highlights inefficiency in existing processes.
Make documentation a symbiotic and synergistic process that improves the lives of the experts and audience at the same time.
Principal author and editor of 4 different knowledge bases using Confluence and ServiceNow.
Single-source documentation specialist for publishing and reuse on any platform.
Conscious of cultural bias, idiom, and otherwise distracting or offensive language in writing for diverse audiences.
Understanding of full-stack web development; from design to hosting.
Experience working in a CI/DI pipeline with remote repositories, version control, and version tracking alongside developer’s workflow.
Markup languages such as HTML, Markdown, and reStructured text
Basic knowledge of CSS
Expert Windows and macOS client support
Linux workstation and remote server experience, working knowledge of bash
Distributions include CentOS, Arch, and Ubuntu
MDM tools like Jamf and Meraki
Terminal emulator and command-line interfaces.
git and GitHub
Content management systems like ServiceNow, Confluence, and AODocs
Working knowledge of Adobe Creative Cloud suite
Advanced Microsoft Word, Excel, and PowerPoint skills
Expert on G Suite Docs, Sheets, and Slides
Project management tools like Smartsheet
Expert Lucidchart diagrams
Static site generators such as Sphinx, Hugo, and Jekyll
Atlassian products like Jira, Confluence, and ServiceDesk
System administrator documentation
Disaster Recovery Plans (DRPs)
Standard Operating Procedures (SOPs)
Network documentation and diagrams
FDA compliance documentation, 21 CFR Part 11
Diagrams and charts
St. Olaf College; Northfield, MN; Class of 2011; Greek Classics and Religion.
Pacific Lutheran Theological Seminary; Berkeley, CA; 2011-2013.
Technical Writer at KDInfotech; employed November 2018 - September 2020.¶
Supplied writing services for primary biotech client GRAIL Inc.
Architect of two IT Knowledge bases.
Editor/Ghost Writer of critical infrastructure documentation.
Prolific writer of end-user documentation for business wide systems.
Supplied federal compliance documentation for FDA audit.
IT Support Engineer at Twitch/Amazon; employed December 2016 - October 2018.¶
Authored the majority of end-user documentation.
Provided white-glove user support using Jira Service Desk for ticketing.
Administered multiple SaaS products such as Jira, Confluence, G Suite, Lucidchart, Office 365 products, and Jamf.
Worked with enterprise level directory services such as AD and LDAP.
Prepared, repaired and deployed Windows, macOS, and Linux machines.
Technical Service Representative at SmartSource Computer & AV Rentals; employed November 2014 - September 2016.¶
Organized, prepared and delivered computers and other equipment for use in conventions, trade shows & conferences.
Focused on asset management and order fulfillment.
Imaged large amounts of computers on a daily basis.
Computer Technician at American Tech, Inc; September 2013 to November 2014.¶
Provided break/fix computer services.
Performed in-depth malware removal and system cleaning on a daily basis.
Learned all the different ways a computer can fail to boot.
Download writing samples (pdf):
- Mailing Address
Pierce Devol 13562 West Iliff Ave. Lakewood, CO 80228
Or download this vCard file and import into your contacts.
Table of Contents¶
- Purpose Statement
- Writing Experience
- Work Experience
- Technical Writer at KDInfotech; employed November 2018 - September 2020.
- IT Support Engineer at Twitch/Amazon; employed December 2016 - October 2018.
- Technical Service Representative at SmartSource Computer & AV Rentals; employed November 2014 - September 2016.
- Computer Technician at American Tech, Inc; September 2013 to November 2014.
- API Demonstration
- Contact Information