Pierce Devol: Technical Writer

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Proven Technical Writer/IT Engineer seeks to develop clear and concise documentation for your project. Teams I work with can expect:

  • A clear and confident communication style with stakeholders and subject matter experts.

  • A strong base of knowledge in Software and Information Technologies built through experience.

  • Interviews and meetings are efficient and time is well spent.

  • Knowledge at an expert level while writing for every level.

Qualifications

  • Experience with DITA, XML, and other structured authoring techniques and technologies.

  • Principal author and editor of 4 different knowledge bases using Confluence and ServiceNow.

  • Strong and unique ethical background offers insight into the dangers of cultural bias, idiom, and otherwise distracting or offensive language in writing for diverse audiences.

  • Experienced writing with a software development team.

  • Experience working in a CI/DI pipeline with remote repositories, version control, and version tracking alongside the developer’s workflow. (Docs-as-Code workflow)

  • Experience working with Business Analysts in my current.

Skills

  • DITA and XML

  • SQL, NoSQL, Non-Relational Databases

  • HTML and CSS

  • Markdown and reStructured Text markup languages

  • JSON and CSV formatting

  • Linux, Windows, and MacOS (OSX) operating systems

  • Computer Hardware Repair

  • Basic Linux and Windows server administrator experience

    • BASH, SSH, RDP, SFTP, SCP, RAID

    • CentOS, Arch, and Ubuntu

    • Active Directory (AD)

  • git and GitHub

  • Content management systems like ServiceNow, Confluence, and AODocs

  • Working knowledge of Adobe Creative Cloud suite

  • Advanced Microsoft Word, Excel, and PowerPoint skills

  • Expert on G Suite Docs, Sheets, and Slides

  • Smartsheets

  • Lucidchart and Visio diagrams

  • Static site generators such as Sphinx, Hugo, and Jekyll

  • Atlassian products like Jira, Confluence, and ServiceDesk

  • Technical Writing and Editing skills

Writing Experience

  • Systems Administrator Runbooks

  • Disaster Recovery Plans (DRPs)

  • Standard Operating Procedures (SOPs)

  • End-user documentation:

    • How-tos

    • FAQs

    • Troubleshooting

  • Network and System diagrams

  • Blog content

  • Data Dictionary for a Database.

  • API

Education

  • St. Olaf College; Northfield, MN; Class of 2011; BA majoring in Greek Classics and Religion.

  • Pacific Lutheran Theological Seminary; Berkeley, CA; 2011-2013.

Work Experience

Technical Writer III at Sierra Nevada Corporation; March 2020 - Present.

  • Worked documenting our Information Security/Cybersecurity product for

    our US Government Customer.

  • Author of a user guide and data dictionary.

  • Created and maintained complex diagrams describing our product.

  • Held trainings for our product.

  • Presented new features and improvements.

Technical Writer at KDInfotech; November 2018 - September 2020.

  • Supplied writing services for primary biotech client GRAIL Inc.

  • Architect of two IT Knowledge bases.

  • Editor/Ghost Writer of critical infrastructure documentation.

  • A prolific writer of end-user documentation for business-wide

    systems.

  • Supplied federal compliance documentation for FDA audit.

IT Support Engineer at Twitch/Amazon; December 2016 - October 2018.

  • Authored the majority of end-user documentation.

  • Provided white-glove user support in person.

  • Worked with Remedy and Jira Service Desk for ticketing.

  • Administered multiple SaaS products such as Jira, Confluence, G

    Suite, Lucidchart, Office 365 products, and Jamf.

  • Worked with enterprise-level directory services such as AD and LDAP.

  • Prepared, repaired, and deployed Windows, macOS, and Linux machines.

Technical Service Representative at SmartSource Computer & AV Rentals; employed November 2014 - September 2016.

  • Organized, prepared, and delivered computers and other equipment for

    use in conventions, trade shows & conferences.

  • Focused on asset management and order fulfillment.

  • Imaged large amounts of computers on a daily basis.

Computer Technician at American Tech, Inc; September 2013 to November 2014.

  • Provided break/fix computer services.

  • Performed in-depth malware removal and system cleaning on a daily

    basis.

  • Learned all the different ways a computer can fail to boot.

TAGS

(For Resume Reading Software Use)

Things that appear in this section may be discussed in interviews: markdown, rst, reStructuredText, DITA, darwin, IT, information technology, computer, laptop, desktop, notebook, hardware, repair, writing, technical writing, technical editing, editing, MacOS, OSX, Mac OS, Apple, OS X, Linux, Ubuntu, RedHat, CentOS, Arch, Windows 10, Windows 8, Windows 11, Windows 7, Windows XP, VIM, vi, text-editor, git, github, svn, arc, bash, LAMP, LDAP, networking, protocol, IP address, Network Technician, Network Engineer, VMware, Virtual Box, Parallels, lucidchart, visio, tableau, jira, confluence, Active Directory, AD, hard drives, RAM, memory, internet, topic, reference, concept, task, Information Security, infosec, cybersecurity, security, internet security, Trellix, Shodan, troubleshooting, problem solving, self-starter, independent worker, passionate, CSS, HTML, PDFs

Portfolio

Download samples from my Google Drive

Contact Information

Email

pierce@devol.me

Phone

  1. 633-8657

Linkedin

https://www.linkedin.com/in/pierce-devol-26a44027/

Mailing Address

Pierce Devol 1370 Hoyt St. Unit 4 Lakewood, CO 80215

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