Pierce Devol: Technical Writer

Resume

Purpose Statement

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Proven technical writer seeks to develop clear and concise texts through empathic documentation; A process that creates more than just documentation:

  • Deconstructive editing finds core elements for better understanding and content re-use.

  • Active listening gathers knowledge and instills confidence in both expert and audience.

  • Lateral thinking avoids conflicts through constructive criticism.

  • Research brings answers to unasked questions and respects an experts time.

  • Through real understanding by experts and audience, excellent independent work is enabled with minimal support.

  • This method of documentation highlights inefficiency in existing processes.

Make documentation a symbiotic and synergistic process that improves the lives of the experts and audience at the same time.

Qualifications

  • Principal author and editor of 4 different knowledge bases using Confluence and ServiceNow.

  • Single-source documentation specialist for publishing and reuse on any platform.

  • Conscious of cultural bias, idiom, and otherwise distracting or offensive language in writing for diverse audiences.

  • Understanding of full-stack web development; from design to hosting.

  • Experience working in a CI/DI pipeline with remote repositories, version control, and version tracking alongside developer’s workflow.

Skills

  • Markup languages such as HTML, Markdown, and reStructured text

  • Basic knowledge of CSS

  • Expert Windows and macOS client support

  • Linux workstation and remote server experience, working knowledge of bash

    • Distributions include CentOS, Arch, and Ubuntu

  • MDM tools like Jamf and Meraki

  • Terminal emulator and command-line interfaces.

  • git and GitHub

  • Content management systems like ServiceNow, Confluence, and AODocs

  • Working knowledge of Adobe Creative Cloud suite

  • Advanced Microsoft Word, Excel, and PowerPoint skills

  • Expert on G Suite Docs, Sheets, and Slides

  • Project management tools like Smartsheet

  • Expert Lucidchart diagrams

  • Static site generators such as Sphinx, Hugo, and Jekyll

  • Atlassian products like Jira, Confluence, and ServiceDesk

Writing Experience

  • System administrator documentation

  • Disaster Recovery Plans (DRPs)

  • Standard Operating Procedures (SOPs)

  • End-user documentation

  • Network documentation and diagrams

  • FDA compliance documentation, 21 CFR Part 11

  • Blog content

  • Diagrams and charts

Education

  • St. Olaf College; Northfield, MN; Class of 2011; Greek Classics and Religion.

  • Pacific Lutheran Theological Seminary; Berkeley, CA; 2011-2013.

Work Experience

Technical Writer at KDInfotech; employed November 2018 - September 2020.

  • Supplied writing services for primary biotech client GRAIL Inc.

  • Architect of two IT Knowledge bases.

  • Editor/Ghost Writer of critical infrastructure documentation.

  • Prolific writer of end-user documentation for business wide systems.

  • Supplied federal compliance documentation for FDA audit.

IT Support Engineer at Twitch/Amazon; employed December 2016 - October 2018.

  • Authored the majority of end-user documentation.

  • Provided white-glove user support using Jira Service Desk for ticketing.

  • Administered multiple SaaS products such as Jira, Confluence, G Suite, Lucidchart, Office 365 products, and Jamf.

  • Worked with enterprise level directory services such as AD and LDAP.

  • Prepared, repaired and deployed Windows, macOS, and Linux machines.

Technical Service Representative at SmartSource Computer & AV Rentals; employed November 2014 - September 2016.

  • Organized, prepared and delivered computers and other equipment for use in conventions, trade shows & conferences.

  • Focused on asset management and order fulfillment.

  • Imaged large amounts of computers on a daily basis.

Computer Technician at American Tech, Inc; September 2013 to November 2014.

  • Provided break/fix computer services.

  • Performed in-depth malware removal and system cleaning on a daily basis.

  • Learned all the different ways a computer can fail to boot.

Portfolio

Download writing samples (pdf):

Contact Information

Email

pierce@devol.me

Phone

707.633.8657

Linkedin

https://www.linkedin.com/in/pierce-devol-26a44027/

Mailing Address

Pierce Devol 13562 West Iliff Ave. Lakewood, CO 80228

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